Device or QR number
Provide the number connected to the profile when available so support can identify the correct device.
Profile language changes
Make your chosen safety information easier to understand.
If you need an existing My Alert Band profile prepared in another language, submit the request at least four days before you need it. Language availability depends on the request.
What to include
Help us identify the right profile and deadline.
Use the support form for the initial request. Do not submit private medical information through the contact form.
Requested language
Tell us the language you need and write “Language change request” in the message.
Date needed
Submit at least four days in advance and provide the date by which the change is needed.
Important details
Review before requesting a change.
$5 fee and timing
A $5 service fee applies. We will confirm language availability and timing before work begins.
The customer controls the final information
The profile owner decides what information is included and remains responsible for the content shown through the QR-connected profile.
Translation and accuracy disclaimer
Some medication names, medical conditions, and care instructions do not translate directly and may be interpreted differently. Customers must confirm every translation and its accuracy through their own review process—especially medications, medical conditions, and care instructions. When appropriate, review the translated information with a qualified healthcare or language professional before relying on it.
Temporary request process
Use the support form and choose “Customer Support / Setup Help.”
In the message, write “Language change request,” the requested language, the date needed, and the device or QR number when available. Do not include private medical information.